/* Readable hierarchy shared by desktop and mobile; font files are served locally. */
@font-face{font-family:'Inter';src:url('./assets/fonts/InterVariable.woff2') format('woff2');font-style:normal;font-weight:100 900;font-display:swap}
:root{--ink:#172f43;--muted:#64748b;--line:#dfe6ed;--text-font:'Inter',system-ui,-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,Arial,sans-serif}
html{font-size:16px;text-size-adjust:100%;-webkit-text-size-adjust:100%}
body,button,input,select,textarea{font-family:var(--text-font);font-size:14px;font-weight:400;line-height:1.5;font-synthesis:none;font-optical-sizing:auto}
body{color:var(--ink);-webkit-font-smoothing:antialiased}
h1,h2,h3,p{letter-spacing:normal}
h1{font-size:26px;line-height:1.25;font-weight:700;letter-spacing:-.025em}
h2{font-size:18px;line-height:1.35;font-weight:650}
h3{font-size:15px;line-height:1.4;font-weight:650}
strong,b{font-weight:650}
small{font-size:12px;line-height:1.5}
.page{padding:24px 28px}.page-heading{margin-bottom:18px;gap:16px}.page-heading h1{margin-bottom:5px}
.eyebrow{font-size:11px;font-weight:600;letter-spacing:.09em;margin-bottom:7px}
.subtitle,.dialog-body p{font-size:13px;line-height:1.6}.subtitle{color:var(--muted)}
.button{font-size:13px;font-weight:550;min-height:36px;padding:8px 13px}.text-link{font-size:13px;font-weight:550}
.nav-item{font-size:14px;font-weight:500}.nav-item.active{font-weight:650}.nav-caption{font-size:10px;font-weight:600;letter-spacing:.1em}
.brand strong{font-size:24px;font-weight:750}.brand small{font-size:10px;letter-spacing:.18em}.workspace-label{font-size:12px}.workspace-label small{font-size:11px}
.breadcrumbs{font-size:12px}.account strong{font-size:13px}.account small{font-size:11px}.demo-label{font-size:10px}
.badge{font-size:12px;font-weight:600;padding:4px 9px}.priority{font-size:12px;font-weight:550}.sla{font-size:12px;line-height:1.5}
.ticket-subject{font-size:14px;font-weight:600;line-height:1.5;max-width:none}.ticket-meta{font-size:12px;line-height:1.55;gap:7px}.ticket-number{font-size:12px;font-weight:550}
th{font-size:10px;font-weight:650;letter-spacing:.065em;padding:12px 16px}td{font-size:13px;padding:13px 16px;line-height:1.5}
.person{font-size:13px}.company-cell{font-size:12px}.avatar{font-size:11px;font-weight:650}.table-footer{font-size:12px;padding:12px 16px}
.tabs{padding:0 16px;gap:20px}.tab{font-size:13px;font-weight:550;padding:13px 0}.tab small{font-size:11px}
.filters{padding:12px 16px;gap:9px}.filters input,.filters select{font-size:13px}.filters .search{min-width:200px}
.queue-heading{align-items:center;margin-bottom:14px}.queue-heading .subtitle{margin:0}
.queue-stats{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:8px;margin-bottom:14px}
.queue-stats .stat{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:10px 14px;min-height:53px;text-align:left;border-radius:7px}
.queue-stats .stat-top{font-size:12px;font-weight:500;line-height:1.4;color:var(--muted)}
.queue-stats .stat-number{margin:0}.queue-stats .stat-number strong{font-size:23px;font-weight:700;line-height:1.2;letter-spacing:-.03em}
.queue-stats .stat-icon,.queue-stats .trend,.queue-stats .spark{display:none}
.queue-panel{width:100%;min-width:0}.queue-panel .table-scroll{overflow-x:auto}
.queue-panel table{min-width:960px}.queue-panel td{padding:11px 13px}.queue-panel td:first-child{min-width:270px}.queue-panel .ticket-meta{display:block;margin-top:5px;font-size:11px;line-height:1.5}.queue-panel .ticket-meta span{margin-right:5px}.queue-panel .company-cell{min-width:130px;overflow-wrap:normal}.queue-panel .ticket-subject{font-size:13px;line-height:1.5}.queue-panel .person{font-size:12px}.queue-panel .sla{font-size:11px}
.ticket-meta .button{font-size:12px;min-height:31px;padding:5px 10px}.resolve-ticket{background:#e7f4ed;border-color:#bedecd;color:#216446}
.escalation-badge{display:inline-flex;align-items:center;gap:5px;color:#96531d;background:#fff2dd;border:1px solid #f0dbb9;border-radius:5px;padding:2px 7px;font-size:11px;font-weight:600}
.ticket-workspace{min-width:0;display:grid;gap:18px;align-content:start}
.request-original{padding:22px 24px;border-left:4px solid #438ab7;background:#f6faff}
.request-original .request-caption{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-bottom:16px}
.request-original h2{font-size:14px;color:#30617f;font-weight:650}.request-original .message{padding:0;border:0;margin:0}
.request-original .message-body{font-size:15px;line-height:1.75;color:#243e52}.request-original .message-head time{margin-left:auto}
.conversation-panel .panel-heading{padding:17px 22px}.conversation-panel .thread{padding:4px 22px 18px}.thread:empty{display:none}
.conversation-empty{padding:20px 22px;color:var(--muted);font-size:13px}
.message{padding-block:19px}.message-head strong{font-size:13px;font-weight:650}.message-head time{font-size:11px}.message-body{font-size:14px;line-height:1.75}
.reply-box{padding:20px 22px}.reply-box textarea{font-size:14px;line-height:1.6;min-height:110px}.reply-box>h3{font-size:14px;margin-bottom:12px}.reply-mode button{font-size:13px;font-weight:550}
.property-panel{padding:18px 20px}.property-panel h3{font-size:14px;margin-bottom:16px}.property{margin:14px 0}.property label{font-size:11px;font-weight:500;margin-bottom:5px}.property strong{font-size:13px;font-weight:550}.property .person{font-size:13px}
.computer-card h3{font-size:13px}.facts{font-size:12px}.info-note{font-size:12px;line-height:1.65}.info-note small{font-size:11px}
.field{font-size:12px;font-weight:500}.field input,.field select,.field textarea{font-size:14px;font-weight:400;line-height:1.5}.field small{font-size:11px;font-weight:400}
.dialog-header h2{font-size:19px}.dialog-body{padding:22px 24px}.dialog-body .field{margin-bottom:18px}
.admin-menu button{font-size:13px}.policy-banner strong{font-size:14px}.policy-banner small{font-size:12px;line-height:1.5}.policy-banner .button{margin-left:auto}
.switch-row strong{font-size:13px;font-weight:600}.switch-row small{font-size:12px}.form-section>p{font-size:13px}
.history-list{list-style:none;padding:0;margin:0}.history-list li{border-left:2px solid #dce5ed;padding:0 0 22px 18px;margin-left:5px}.history-list li:last-child{padding-bottom:0}.history-list strong{display:block;font-size:13px}.history-list p{margin:5px 0;font-size:13px}.history-list small{font-size:11px}
.escalation-settings{border:1px solid #ead8b9;border-radius:8px;padding:15px 18px;background:#fffaf2;margin:16px 0}.escalation-settings h3{font-size:14px}.escalation-settings .fields{gap:14px}.escalation-settings .switch-row{padding-top:0}
.escalation-master{padding:0 24px}.escalation-master .switch-row{border:0}.escalation-master .actions{padding-bottom:16px}
.footer{font-size:10px;margin-top:26px}
@media(min-width:1600px){td{padding-block:14px}.page{padding-top:26px}}
@media(max-width:950px){.page{padding:20px}.queue-stats{grid-template-columns:repeat(5,minmax(0,1fr))}.queue-stats .stat{padding:10px;gap:6px}.queue-stats .stat-top{font-size:11px}.queue-stats .stat-number strong{font-size:21px}.detail-layout{grid-template-columns:1fr}.detail-layout>aside{grid-template-columns:1fr 1fr}}
@media(max-width:600px){body,button,input,select,textarea{font-size:14px}.page{padding:18px 14px}h1{font-size:23px}.ticket-heading h1{font-size:22px}.queue-heading .actions{width:auto}.queue-heading>.actions .button{flex:none}.queue-heading .subtitle{font-size:12px}.queue-stats{display:flex;overflow-x:auto;gap:7px;padding-bottom:3px;margin-bottom:10px}.queue-stats .stat{flex:0 0 132px;min-height:47px;padding:9px 11px}.queue-stats .stat-top{font-size:11px}.queue-stats .stat-number strong{font-size:22px}.filters{padding:10px;gap:8px}.filters select,.filters input{font-size:13px}.tabs{padding-inline:12px;gap:18px}.tab{font-size:12px;padding-block:11px}.request-original{padding:17px 16px}.request-original .request-caption{align-items:flex-start;flex-wrap:wrap}.request-original .message-body{font-size:14px}.conversation-panel .panel-heading,.reply-box{padding:16px}.conversation-panel .thread{padding:0 16px 16px}.ticket-meta .button{min-height:34px}.detail-layout>aside{display:block}.property-panel{padding:17px}.dialog-body{padding:18px}.field input,.field select,.field textarea{font-size:16px}.escalation-master{padding-inline:18px}}
 .sla-version-card{border:1px solid #dce5ed;border-radius:12px;padding:18px;margin:14px 0;background:#f8fafc}.sla-version-card p{margin:10px 0;font-size:14px}.login-screen{min-height:100vh;display:flex;flex-direction:column;align-items:center;justify-content:center;background:#edf3f8}.login-screen img{width:80px;height:80px}.login-screen h1{margin:20px 0 8px}.button.danger{background:#b8323a;color:white}.policy-banner .actions{flex-wrap:wrap;justify-content:flex-end}.escalation-settings [hidden]{display:none!important}
.escalation-recipients{border:1px solid #dce5ed;border-radius:10px;padding:16px;margin:18px 0}.escalation-recipients legend{font-size:14px;font-weight:650}.escalation-recipient-list{max-height:260px;overflow:auto;margin:12px 0}.escalation-recipient-row{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:11px 0;border-bottom:1px solid #e4eaf0;font-size:13px}.escalation-recipient-row label{display:flex;gap:8px;align-items:center}.escalation-recipient-row label:last-child{font-size:12px;color:#64748b;white-space:nowrap}.company-sla-card{border-top:1px solid #dfe6ed;padding-top:22px;margin-top:24px}.company-sla-card h3{margin-bottom:12px}.company-sla-card form{margin-top:16px}@media(max-width:550px){.escalation-recipient-row{align-items:flex-start;flex-direction:column;gap:10px}}
.entry-audience{margin:0 0 16px;padding:0;border:0;display:grid;gap:9px;min-width:0}.entry-audience legend{font-size:12px;color:#52677c;font-weight:600;margin-bottom:11px}.entry-audience-option{position:relative;display:flex;align-items:center;gap:12px;cursor:pointer;padding:13px 14px;border:1px solid #dce5ed;border-radius:9px;background:white;transition:background .15s,border-color .15s}.entry-audience-option:has(input:checked){border-color:#197ead;background:#edf7fc;box-shadow:inset 3px 0 #197ead}.entry-audience-option:has(input:focus-visible){outline:3px solid #70b7ef;outline-offset:2px}.entry-audience-option input{width:17px;height:17px;flex-shrink:0;accent-color:#167bad;margin:0}.entry-audience-option strong{display:block;font-size:13px;font-weight:650;color:#213e59;line-height:1.4}.entry-audience-option small{display:block;font-size:11px;line-height:1.5;margin-top:3px;color:#72869a}.entry-login-context{font-size:11px;color:#6d8296;line-height:1.6;margin:0 0 19px}.entry-form-card{max-width:390px}.entry-form-description{margin-bottom:22px}
/* Shared compact counters for reports and ticket queues. */
.stats,.queue-stats{gap:8px;margin-bottom:14px}
.stats .stat{display:grid;grid-template-columns:minmax(0,1fr) auto;grid-template-rows:auto auto;align-items:center;column-gap:12px;row-gap:3px;padding:11px 14px;min-height:64px;border-radius:8px;overflow:visible}
.stats .stat-top{grid-column:1;grid-row:1;display:block;font-size:12px;font-weight:550;line-height:1.35;color:#52677c}
.stats .stat-number{grid-column:2;grid-row:1/3;margin:0;align-self:center;white-space:nowrap}
.stats .stat-number strong{font-size:24px;font-weight:750;line-height:1.1;letter-spacing:-.035em;font-variant-numeric:tabular-nums;color:#213e59}
.stats .stat.green .stat-number strong{color:#23765b}.stats .stat.red .stat-number strong{color:#b4424c}.stats .stat.amber .stat-number strong{color:#946313}
.stats .trend{display:block;grid-column:1;grid-row:2;font-size:10px;line-height:1.35;color:#78899a}
.stats .stat-icon,.stats .spark{display:none}
@media(max-width:1100px){.stats:not(.queue-stats){grid-template-columns:repeat(2,minmax(0,1fr))}.stats .stat{padding:10px 12px}}
@media(max-width:600px){.stats,.queue-stats{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));overflow:visible;padding-bottom:0;gap:7px;margin-bottom:12px}.stats .stat{min-height:62px;padding:9px 10px;column-gap:7px}.stats .stat-top{font-size:11px}.stats .stat-number strong{font-size:22px}.stats .trend{font-size:10px}.requester-stats .stat{padding:9px 10px}}
tr[data-company-row]{cursor:pointer}tr[data-company-row]:hover{background:#f1f7fc}tr[data-company-row]:focus-visible{outline:2px solid #2f80bb;outline-offset:-2px}
dialog:has(#company-form){width:min(960px,94vw)}.dialog-body:has(#company-form){display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);column-gap:32px;row-gap:24px}.dialog-body:has(#company-form)>.company-sla-card{margin:0;padding:0;border:0}.dialog-body:has(#company-form)>.company-sla-card:last-child{grid-column:1/-1;padding-top:20px;border-top:1px solid #dfe6ed}.dialog-body:has(#company-form)>#company-form:only-child{grid-column:1/-1}@media(max-width:700px){dialog:has(#company-form){width:95vw}.dialog-body:has(#company-form){grid-template-columns:minmax(0,1fr);gap:20px}}
.dialog-body:has(#company-form){display:block}.company-form-grid{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:32px}.company-form-grid h3{margin-bottom:18px}.dialog-body:has(#company-form)>.company-sla-card:last-child{margin-top:24px}.companies-table{min-width:690px}.companies-table td{padding:18px 14px;vertical-align:middle}.companies-table th{padding-inline:14px}.companies-table td:first-child{width:27%}.companies-table td:nth-child(2){width:31%}.company-list-name{font-size:14px}.company-list-secondary{display:block;font-size:11px;color:#64748b;line-height:1.6;margin-top:4px}@media(max-width:700px){.company-form-grid{grid-template-columns:1fr;gap:20px}}
.company-team{margin-top:24px;padding-top:22px;border-top:1px solid #dfe6ed}.company-team h3{margin-bottom:10px}.company-team-heading,.company-team-row{display:grid;grid-template-columns:minmax(180px,1fr) 180px 100px;gap:16px;align-items:center}.company-team-heading{font-size:11px;color:#64748b;margin-top:18px;padding:10px 0;border-bottom:1px solid #dfe6ed}.company-team-heading span:not(:first-child){text-align:center}.company-team-row{font-size:13px;padding:12px 0;border-bottom:1px solid #eef2f6}.company-team-row label{display:flex;align-items:center;gap:9px}.company-team-row label:not(:first-child){justify-content:center}.company-team-list{max-height:300px;overflow:auto}.company-team input[type=search]{width:100%;margin:10px 0}@media(max-width:700px){.company-team-heading,.company-team-row{grid-template-columns:minmax(0,1fr) 90px 72px;gap:8px}.company-team-heading{font-size:10px}.company-team-row{font-size:12px}}
.public-entry{min-height:100svh;display:grid;grid-template-columns:minmax(0,1.12fr) minmax(400px,1fr);background:#f7f9fc}.entry-story{position:relative;overflow:hidden;padding:44px 9%;display:flex;flex-direction:column;background:radial-gradient(ellipse at 100% 20%,#234d68 0,transparent 55%),linear-gradient(155deg,#10283f,#172f47 68%,#1d4257);color:white}.entry-story:after{content:'';position:absolute;width:650px;height:650px;border:1px solid #b3dcf31c;border-radius:50%;right:-410px;bottom:-240px;box-shadow:0 0 0 70px #b3dcf306,0 0 0 140px #b3dcf304;pointer-events:none}.entry-brand{display:flex;align-items:center;gap:15px;text-decoration:none;color:white;position:relative;z-index:1}.entry-brand img{width:54px;height:54px;object-fit:contain}.entry-brand>span{font-size:27px;font-weight:750;line-height:1.15;letter-spacing:-.03em}.entry-brand small{display:block;font-size:9px;letter-spacing:.28em;margin-top:7px;font-weight:500;color:#acc3d4}.entry-message{position:relative;z-index:1;margin:auto 0;padding:70px 0}.entry-eyebrow{display:inline-flex;align-items:center;gap:9px;font-size:12px;letter-spacing:.05em;color:#b4d0e2}.entry-eyebrow:before{content:'';height:6px;width:6px;border-radius:50%;background:#7fc9d0;box-shadow:0 0 0 5px #82c8cf12}.entry-message h1{font-size:clamp(38px,4.2vw,66px);line-height:1.13;font-weight:700;letter-spacing:-.04em;margin:28px 0;color:#f6fbff}.entry-message h1 span{color:#9bd3df}.entry-message>p{font-size:18px;line-height:1.7;color:#b9cbda;margin:0}.entry-benefits{display:flex;flex-wrap:wrap;gap:18px;margin-top:38px}.entry-benefits span{display:flex;align-items:center;gap:7px;color:#b5cbdc;font-size:11px}.entry-benefits svg{width:16px;height:16px;color:#87bacb}.entry-signature{position:relative;z-index:1;display:flex;align-items:center;gap:12px;font-size:11px;color:#91afc4;line-height:1.7}.entry-signature-line{width:28px;height:1px;background:#5f93ac}.entry-access{display:flex;flex-direction:column;padding:40px 10% 24px}.entry-access-top{align-self:flex-end;color:#8b9baa;font-size:11px;letter-spacing:.04em}.entry-form-card{width:100%;max-width:365px;margin:auto; padding:36px 0}.entry-lock{height:42px;width:42px;border-radius:13px;background:#e5eff6;color:#39789e;display:grid;place-items:center;margin-bottom:25px}.entry-lock svg{width:22px;height:22px}.entry-form-card h2{font-size:27px;font-weight:700;letter-spacing:-.035em;color:#1a344a}.entry-form-description{margin:12px 0 30px;font-size:13px;line-height:1.7;color:#788a9c}.entry-form-card .field{font-size:12px;font-weight:550;margin-bottom:18px}.entry-form-card .field input{min-height:47px;font-size:14px;padding:12px 14px;background:white;border:1px solid #dce5ed;border-radius:8px;box-shadow:0 2px 3px #1a344a02}.entry-form-card input::placeholder{color:#a0aebc;font-size:12px}.entry-staff{display:flex;align-items:center;gap:9px;font-size:11px;color:#6d8295;margin:6px 0 23px}.entry-staff input{width:14px;height:14px;accent-color:#1979b1}.entry-submit{width:100%;display:flex;align-items:center;justify-content:center;gap:12px;min-height:47px;border-radius:8px;background:#167bad;font-size:14px;font-weight:600;box-shadow:0 5px 16px #237faf1a}.entry-submit svg{height:17px;width:17px}.entry-access-help{margin-top:25px;padding-top:20px;border-top:1px solid #e3eaf0;font-size:11px;line-height:1.7;color:#8b9aa8}.entry-footer{display:flex;justify-content:space-between;gap:15px;flex-wrap:wrap;color:#9aa8b4;font-size:10px;line-height:1.7}.entry-footer strong{font-size:10px;font-weight:550;color:#8195a6}@media(max-width:900px){.public-entry{grid-template-columns:minmax(0,1fr) minmax(340px,1fr)}.entry-story{padding:30px 8%}.entry-access{padding:30px 9% 22px}.entry-message h1{font-size:43px}.entry-message>p{font-size:15px}.entry-benefits{flex-direction:column;gap:14px}}@media(max-width:700px){.public-entry{display:flex;flex-direction:column}.entry-story{padding:27px 26px 30px}.entry-brand img{height:38px;width:38px}.entry-brand>span{font-size:22px}.entry-brand small{font-size:8px;margin-top:5px}.entry-message{padding:36px 0 0}.entry-eyebrow{font-size:10px}.entry-message h1{font-size:clamp(36px,8.5vw,54px);margin:18px 0 15px}.entry-message>p{font-size:14px}.entry-message>p br{display:none}.entry-benefits,.entry-signature{display:none}.entry-access{padding:28px 26px 20px}.entry-access-top{display:none}.entry-form-card{max-width:430px;padding:0 0 28px}.entry-lock{display:none}.entry-form-card h2{font-size:24px}.entry-form-description{margin:9px 0 24px}.entry-form-card .field input{font-size:16px}.entry-footer{max-width:430px;width:100%;margin:auto}}